Salesforce Certified Business Analyst

Learning Outcomes:

  • Understand Salesforce features and functionalities
  • Analyze and map business processes for Salesforce solutions
  • Skill in gathering and documenting business requirements
  • Design and manage data models, migration, and integration
  • Create meaningful reports and dashboards for insights
  • Implement workflow and process automation
  • Provide effective user training and support
  • Collaborate with stakeholders and team members
  • Ensure reliability through testing best practices
  • Create and maintain comprehensive system documentation

Career Pathways:

  • Implementers / Consultants
  • Administrators
  • Business Users
  • Power Users
  • Project Teams