Salesforce Certified Associate

The Salesforce Associate certification is designed for individuals who have a fundamental awareness of how an integrated CRM platform solves the challenge of connecting departments and customer data, and who may have up to 6 months of Salesforce user experience.

Learning Outcomes:

  • Navigate Salesforce platform basics
  • Create and manage records
  • Input and handle data
  • Understand user interface basics
  • Run simple reports
  • Use basic task automation
  • Recognize user security basics
  • Familiarity with communication tools
  • Basic troubleshooting skills
  • Utilize help resources for problem-solving

Career Pathways:

  • Implementers / Consultants
  • Administrators
  • Business Users
  • Power Users
  • Project Teams