The Salesforce Associate certification is designed for individuals who have a fundamental awareness of how an integrated CRM platform solves the challenge of connecting departments and customer data, and who may have up to 6 months of Salesforce user experience.
Learning Outcomes:
- Navigate Salesforce platform basics
- Create and manage records
- Input and handle data
- Understand user interface basics
- Run simple reports
- Use basic task automation
- Recognize user security basics
- Familiarity with communication tools
- Basic troubleshooting skills
- Utilize help resources for problem-solving
Career Pathways:
- Implementers / Consultants
- Administrators
- Business Users
- Power Users
- Project Teams