Certified Administrators are Salesforce pros who are always looking for ways to help their companies get even more out of the Salesforce Platform through additional features and capabilities.
What you will learn:
- Platform basics, navigation, and object understanding
- Data import/export, record types, and validation learning
- User permissions, profiles, and data security grasp
- Salesforce tools proficiency for sales and marketing
- Utilization of Salesforce features for customer service
- Creation of basic reports and dashboards
- Implementation of basic workflow rules and automation
- Navigation of Salesforce on mobile and desktop devices
- Exploration of functionalities on the Salesforce AppExchange
- Users, profiles, and customizations management
Career Pathways:
- Implementers / Consultants
- Administrators
- Business Users
- Power Users
- Project Teams